FAQs

How do I contact Tranquil Beauty and Zen?

To contact Tranquil Beauty and Zen, you can email us at support@TranquilBeautyandZen.com, where our customer service team will be delighted to assist you with any inquiries or concerns you may have.

Do you ship worldwide?

Yes, we ship worldwide from our warehouse located in Hong Kong. Wherever you are, we'll do our best to deliver our products to you.

Can I change or cancel my order?

If you wish to make changes or cancel your order, please do so within 12 hours of placing the order. After this time, we won't be able to make any changes. However, you can return your order for a full refund after receiving it.

What payment methods do you accept? 

We accept various payment methods, including all major credit cards like VISA, Mastercard, AMEX, and PayPal.

When will my order be processed?

Please allow 1-3 business days for your order to be processed before it is shipped. We process orders from Monday to Friday and ship the next business day after processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take between 2-4 weeks to arrive.

What if I don't receive my order?

If you haven't received your order within 30 days after shipping, you are eligible for a full refund.

Will I be charged with customs and taxes?

Please be aware that prices displayed on our site are tax-free in US Dollars. Depending on your location, you may be responsible for paying duties and taxes upon receiving your order.

How do I return an item?

To return an item, please contact us at support@TranquilBeautyandZen.com, and we will provide you with further instructions.

What is the item(s) I received are defective/incorrect/damaged?

In the case of defective, incorrect, or damaged items, please contact us immediately with your order number and photographs of the item(s) and any related references. We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?

Refunds will be credited to your original form of payment. If you paid by credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. If you have any questions about the refund timeline, please contact your bank or credit card company.

We appreciate your understanding and cooperation, and we're committed to providing you with the best possible customer service. Should you have any further questions or concerns, don't hesitate to reach out to our support team at support@TranquilBeautyandZen.com. Thank you for choosing Tranquil Beauty and Zen for your health and beauty needs.